Page 47 - Consumers and Mobile Financial Services 2014

March 2014 39

Non-Mobile Payments Users

[IF MOBILEPAY = “NO”]

[DISPLAY; shown on the same page as Q41]

We would like to ask you about some of your reasons for not using mobile
payments

[IF MOBILEPAY = “NO” AND MOBILE = “YES”]

[GRID; SP ACROSS]

[SHOW THIS TEXT INSTEAD OF DEFAULT INSTRUCTIONS: Please
answer yes or no to each option]

PROGRAMMING NOTE: CODE “Yes” AS 1, “No” AS 0, AND REFUSED
AS -1.

41. Please tell us if any of the reasons below are why you do not use mobile
payments.

1 0
Yes No
a. I’m concerned about the security of mobile payments
b. It’s easier to pay with cash or a credit/debit card
c. I don’t see any benefit from using mobile payments
d. The places I shop don’t accept mobile payments
e. I don’t have the necessary feature on my phone
f. I don’t trust the technology
g. It’s difficult or time consuming to set up or use mobile payments
h. I don’t need to make any payments or someone else pays the bills

[SP]

[IF Q41a = “Yes”]

42. You mentioned that security was one of your top concerns with mobile pay-
ments; which one of these security aspects are you most concerned with?

a. My phone getting hacked
b. Someone intercepting my payment information or other data
c. Losing my phone or having my phone stolen

d. Malware or viruses being installed on my phone
e. Companies misusing my personal information
f. All of the above
g. Other (Please specify):[txt]________________________________

[MP]

[IF MOBILEPAY = “NO”]