Page 46 - Consumers and Mobile Financial Services 2014

38 Consumers and Mobile Financial Services 2014

[IF Q37a = “Yes”]

38. You mentioned that security was one of your top concerns with mobile bank-
ing; which one of the following security aspects are you most concerned with?
a. My phone getting hacked
b. Someone using my phone without permission to access my account
c. Someone intercepting my data

d. Losing my phone or having my phone stolen
e. Malware or viruses being installed on my phone
f. Companies misusing my personal information

g. All of the above
h. Other (please specify):[TXT]_________________________________

[MP]

[IF MOBILEBANK= “NO” and Q22=A]

39. Assuming that the concerns that you have about using mobile banking were
addressed, would you be interested in doing any of the following activities
with your mobile phone?
a. Download your bank’s mobile banking app
b. Check an account balance or check recent transactions
c. Make bill payments

d. Receive text message or e-mail alerts from your bank
e. Deposit a check electronically using your mobile phone camera
f. Transfer money between accounts

g. None, I don’t want to use mobile banking [Exclusive]
[MP]

[IF Q22=B OR Q22=C]
40. If your bank or credit union were to offer mobile banking, would you be inter-
ested in doing any of the following activities with your mobile phone?
a. Download your bank’s mobile banking app
b. Check an account balance or check recent transactions

c. Make bill payments
d. Receive text message or e-mail alerts from your bank
e. Deposit a check electronically using your mobile phone camera
f. Transfer money between accounts

g. None, I don’t want to use mobile banking [Exclusive]