Page 41 - Consumers and Mobile Financial Services 2014

March 2014 33

[IF MOBILE = “NO”]

24. Do you plan to use mobile banking in the next 12 months?
a. Definitely will use

b. Probably will use
c. Probably will not use
d. Definitely will not use

[SP]

[IF Q24 = C OR Q24 = D]

25. Do you think you will ever use mobile banking?
a. Definitely will use

b. Probably will use
c. Probably will not use
d. Definitely will not use

[IF MOBILEBANK = “Yes”]

[GRID; SP ACROSS]

[SHOW THIS TEXT INSTEAD OF DEFAULT INSTRUCTIONS: Please
answer yes or no to each option]

26. Using your mobile phone, have you done any of the following in the past
12 months?

1 0
Yes No
a. Downloaded your bank’s mobile banking app on your mobile phone
b. Checked an account balance or checked recent transactions
c. Made a bill payment using your bank’s online banking website or
banking app
d. Received a text message alert from your bank
e. Transferred money between your bank accounts
f. Transferred money from your bank account to another person
g. Deposited a check to your account electronically using your mobile phone
camera
h. Located the closest in-network ATM for your bank
i. Received an e-mail alert from your bank

IF MOBILEBANK= “Yes”; NUMBER BOX; RANGE: 0-999]

27. In the past month, how many times have you personally used mobile banking?
If none, enter “0.” ______ times in the last month.

[SP]

[IF MOBILEBANK= “Yes”; shown on the same screen as Q27]

28. When did you start using mobile banking?