Page 39 - Consumers and Mobile Financial Services 2014

March 2014 31

[SP, IF Q16 = A]

17. Online banking involves checking your account balance and recent transac-
tions, transferring money, paying bills, or conducting other related transac-
tions with your bank or credit union using the Internet.

Have you used online banking on a desktop, laptop, or tablet (e.g., iPad) com-
puter in the past 12 months?
a. Yes

b. No
Screener Question on Mobile Phone Usage

[DISPLAY; SHOW ON SAME SCREEN AS Q18]

In this section we would like to ask you about your use of mobile phones (cell
phones).

[SP, PROMPT, TERMINATE IF SKIPPED]

18. Do you own or have regular access to a mobile phone (cell phone)?
a. Yes → [MOBILE = “YES”]

b. No → [MOBILE = “NO”]

DOV: MOBILE
1: “YES”

2: “NO”
[SP]

[MOBILE = “YES”]
19. A smartphone is a mobile phone with features that may enable it to access the
web, send e-mails, download apps, and interact with computers. Smartphones
include the iPhone, BlackBerry, as well as Android and Windows Mobile-
powered devices.
Is your mobile phone a smartphone?

a. Yes
b. No

[SP]

[IF Q19 = A; shown on the same screen as Q21]

20. Which type of smartphone do you have?
a. Android
b. BlackBberry