Page 58 - Consumers and Mobile Financial Services 2014

50 Consumers and Mobile Financial Services 2014

Table C.22. Does your bank or credit union offer mobile Table C.26. Using your mobile phone, have you done each of
banking? these in the past 12 months?
Percent, except as noted Percent, except as noted
Q22 Q26

Refused 0.4 Downloaded your bank’s mobile banking app on your mobile
phone 72
Yes 66.6
Checked an account balance or checked recent transactions 92.7
No 5.5
Made a bill payment using your bank’s online banking website
Don‘t know 27.5
or banking app 44.3
Number of respondents 2,187
Received a text message alert from your bank 42.9
Transferred money between your bank accounts 57.1
Transferred money from your bank account to another person 26.1
Deposited a check to your account electronically using your
Table C.23. Have you used mobile banking in the past mobile phone camera 38.4
12 months? Located the closest in-network ATM for your bank 40.6
Percent, except as noted Received an e-mail alert from your bank 53.4
Number of respondents 640
Q23
Refused 0.4
Yes 33.3
Table C.27. In the past month, how many times have you
No 66.3
personally used mobile banking?
Number of respondents 2,187
Percent, except as noted
Q27
Table C.24. Do you plan to use mobile banking in the next Mean value 8.5
12 months? Median value 4
Percent, except as noted Number of respondents 633
Q24
Refused 0.1
Table C.28. When did you start using mobile banking?
Definitely will use 0.8
Percent, except as noted
Probably will use 10.8
Probably will not use 42.6
Q28
Definitely will not use 45.8
Number of respondents 1,540 Refused 1.8
In the last 6 months 8.7
6 to 12 months ago 20.1
1 to 2 years ago 31.2
Table C.25. Do you think you will ever use mobile banking? More than 2 years ago 30.6
Percent, except as noted I don’t remember 7.5
Number of respondents 640
Q25
Refused 0.6
Definitely will use 0.6
Probably will use 18.2
Probably will not use 47.7
Definitely will not use 33
Number of respondents 1,377