Page 61 - Consumers and Mobile Financial Services 2014

March 2014 53

Table C.38. You mentioned that security was one of your Table C.41. Please tell us if each of the reasons below are
top concerns with mobile banking; which one of the why you do not use mobile payments:
following are you most concerned with? Percent, except as noted
Percent, except as noted
Q41
Q38
I’m concerned about the security of mobile payments 63.4
My phone getting hacked 12 It’s easier to pay with cash or a credit/debit card 76.4
Someone using my phone without permission to access my I don’t see any benefit from using mobile payments 60.6
account 4.8 The places I shop don’t accept mobile payments 27.1
Someone intercepting my data 24.7 I don’t have the necessary feature on my phone 45.5
Losing my phone or having my phone stolen 8.4 I don’t trust the technology 44
Malware or viruses being installed on my phone 2.2 It’s difficult or time consuming to set up or use mobile
Companies misusing my personal information 2.6 payments 33.5
All of the above 44.6 I don’t need to make any payments or someone else pays the
bills 22.9
Other (Please specify): 0.6
I don’t really understand all the different mobile payment
Number of respondents 538
options 37.3
Number of respondents 1,956
Table C.39. Assuming that the concerns that you have
about using mobile banking were addressed, would you be Table C.42. You mentioned that security was one of your
interested in doing any of the following activities with your top concerns with mobile payments; which one of the
mobile phone?
following are you most concerned with?
Percent, except as noted
Percent, except as noted
Q39
Q42
Refused 0.4
Refused 0.4
Download your bank’s mobile banking app 26.1
My phone getting hacked 9.8
Check an account balance or check recent transactions 38.8
Someone intercepting my payment information or other data 22
Make bill payments 24.7
Losing my phone or having my phone stolen 9
Receive text message or e-mail alerts from your bank 28.9
Malware or viruses being installed on my phone 2
Deposit a check electronically using your mobile phone Companies misusing my personal information 3.8
camera 26
All of the above 51.9
Transfer money between accounts 26.5
Other (Please specify): 1.1
None, I don’t want to use mobile banking 50.6
Number of respondents 1,258
Number of respondents 782
Table C.40. If your bank or credit union were to offer mobile
banking, would you be interested in doing any of the
following with your mobile phone?
Percent, except as noted
Q40
Refused 0.8
Download your bank’s mobile banking app 10.7
Check an account balance or check recent transactions 18.3
Make bill payments 8.7
Receive text message or e-mail alerts from your bank 11.2
Deposit a check electronically using your mobile phone
camera 6.9
Transfer money between accounts 7.6
None, I don’t want to use mobile banking 75.8
Number of respondents 769