Page 59 - Consumers and Mobile Financial Services 2014

March 2014 51

Table C.29. What was the main reason why you started Table C.32a. When you used a mobile phone to pay for
using mobile banking when you did? something at a store, have you used your phone in each of
these different ways?
Percent, except as noted
Percent, except as noted
Q29
Q32a
Refused 0.8
I got a smartphone 32.2 Waved or tapped my mobile phone at a cash register 13.5
My bank started offering the service 16.2 Scanned a barcode or QR code using your mobile phone to
make a mobile payment 38.7
There is no bank branch or ATM near my home or work 4.4
Used a mobile app that doesn’t require tapping the phone at a
I became comfortable with the security of mobile banking 5.8
cash register or scanning a barcode to pay for a purchase 18
I liked the convenience of mobile banking 37.4
Other (Please specify): 2.6
To receive fraud alerts or check my account for fraudulent Number of respondents 206
transactions 1.2
Other (Please specify): 2
Number of respondents 640
Table C.32b. When making mobile payments, which of the
following payment methods do you use?
Table C.30. Have you made a mobile payment in the past Percent, except as noted
12 months?
Q32b
Percent, except as noted
Refused 3
Q30
Credit card 41.6
Debit card 53.5
Refused 0.9
General purpose prepaid card 5.4
Yes 17.1
Bank account 40.4
No 82
Charges to your phone bill 4.4
Number of respondents 2,341
Account at a non-financial institution 8.6
Other (Please specify): 5.1
Number of respondents 372
Table C.31. Using your mobile phone, have you done each of
these in the past 12 months?
Percent, except as noted
Table C.33.a. In the past month, how many times have you
used your mobile phone to make any type of mobile
Q31
payment?
Transferred money directly to another Percent, except as noted
person’s bank or other financial
account 14.5
Q33a
Received money from another person’s
bank or other financial account 11.7 Mean value 3.1
Paid for a product or service at a store 16.9 Median value 2
Paid for parking, a taxi, or public transit
using an app 4.2 Number of respondents 336
Paid bills online through a mobile web
browser or app 23.8
Made a payment using a text message 5
Used an app to receive loyalty or reward
points 13.2
Made an online purchase 30
Number of respondents 1,365