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Appendix 3: Consumer Responses to

Survey Questionnaire

Table C.1. Do you or does your spouse/partner currently Table C.4. Have you used a payday loan, paycheck advance,
have some type of bank or credit union account such as a or deposit advance service in the past 12 months?
checking, savings, or money market account? Percent, except as noted
Percent, except as noted
Q4
Q1
Refused 0.7
Refused 0.7 Yes 6.1
Yes 88.8 No 93.2
No 10.5 Number of respondents 2,657
Number of respondents 2,657

Table C.5. How many times in the last 12 months did you
Table C.2. Have you or your spouse/partner ever had some use payday loan, paycheck advance, or deposit advance
type of bank or credit union account such as a checking, services?
savings, or money market account? Percent, except as noted
Percent, except as noted
Q5
Q2
Mean value 4.5
Refused 3 Median value 2
Yes 34.2 Number of respondents 110
No 62.8
Number of respondents 195
Table C.6. Was the money you received from your most
recent payday loan used for any of the following:
Table C.3. Please choose the most important reason why Percent, except as noted
you don’t have a checking, savings, or money market
account. Q6

Paying utility bills (phone, power, gas) 52.7
Q3
Paying rent or mortgage 37.9
Refused 15 Paying for an emergency expense 39.3
I wouldn’t use an account enough to make it worthwhile 7.6 Deposited into a bank account to avoid overdraft charge(s) 24.1
I can’t open an account due to ID, credit, or banking history Paying miscellaneous bills 36.5
problems 10.4
Buying food, groceries, or other living expenses 51.1
I don’t like dealing with or don’t trust banks 5.8 Other (Please specify): 4.7
The account fees and service charges are too high or Number of respondents 117
unpredictable 2.4
Banks do not have convenient hours or locations 0.8
Banks don’t offer the products or services I need 0.9
I cannot manage or balance an account 1.5
I don’t have enough money to keep in an account or meet a
minimum balance 24.5
I don’t need or want an account 24.2
Other (Please specify): 6.7
Number of respondents 195