Page 70 - PostEurop Business Forum

PostEurop Business Forum

Detection quality incidents

How PostNL fact-based and preventive can improve delivery
quality

Frank Ferro
September 2017

Why?

 IT IS THE AMBITION OF POSTNL TO
IMPROVE THE DELIVERY QUALITY
AND TO PREDICT INCIDENTS

 THIS IS DONE BY INVESTIGATING
WHICH FACTORS INFLUENCE
COMPLAINTS. (ROOT CAUSE
ANALYSIS)

VISIE

FACT-BASED ANTICIPATION ON
“EVENTS”

Page 69