Page 72 - PostEurop Business Forum
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PostEurop Business Forum
THE DIRECT COSTS TO HANDLE A COMPLAINT CAN
BE €30 PER COMPLAINT
BACK OFFICE
FRONT OFFICE FEEDBACK 20-25% € 4,71
CALL 80% €3,99
E-MAIL 10% €4,21
CHAT €3,51
10%
WEBCARE €1,58
OP STRAAT
CLIENT VISIT X% € 20,-
VOORBEELD
( 1 㽢 3,99 + 1㽢 20 + 1㽢 4,71 ) = €
28,7
1 CALL
1 TL VISIT
1 FEEDBACK
DELIVERY IS COMPLEX
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