Page 33 - Consumers and Mobile Financial Services 2014

25

Appendix 2: Survey of Consumers’

Financial Decisionmaking Using

New Technologies—Questionnaire

Below is a reproduction of the survey instrument in its entirety. The bracketed text
are programming instructions that (1) indicate whether or not a question is single
choice [SP] or multiple choice [MP] and (2) represent any skip pattern used to
reach that question and which questions should be grouped together on a page.
The respondents only saw the questions and response options; they did not see the
program code.

[DISPLAY]

The Federal Reserve Board is interested in learning more about how people man-
age their finances, shop, and make payments. We are also interested in how people
interact with financial institutions, and how mobile phones and other technology
facilitate these interactions. The information collected in this survey will be used
for research, analysis, and policymaking. A dataset containing anonymized
responses may also be released publicly on the Federal Reserve Board’s website.
We appreciate your participation in this survey.

To begin, we are going to ask a few questions about the types of financial products
and services that you use.

Banking Section

[SP]

1. Do you or does your spouse/partner currently have some type of bank or
credit union account such as a checking, savings, or money market account?
a. Yes

b. No
[SP]

[IF Q1 = B]

2. Have you or your spouse/partner ever had some type of bank or credit union
account such as a checking, savings, or money market account?
a. Yes

b. No

[SP]

[IF Q1 = B; shown on the same screen as Q2]