Page 11 - Vodafone

Building a multilingual competence centre to enhance customer

experience and optimise IT service delivery for Vodafone

• Build a multi lingual competence centre to develop innovative customer

care services for our European Local Markets
Enable Local • Development of web chat competence centres to support the
Markets to deployment of Smart Service to enhance customer experience
enhance customer

experience • Unlock opportunities to leverage VSS Romania multilingual skills for
frontline voice and back-office services

• In plan to migrate ~ 1,500 roles in 3 years

• Enable IT strategy of one point of service worldwide for all Vodafone
Improve user employees
experience and • Effective and efficiently delivery of IT services for our European Local
optimise service Markets
delivery
• In plan to migrate ~500 roles in 3 years

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