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PostEurop Business Forum
Big Data & Analytics
Parcel Fraud detection
September 2017
Fact-based parcel fraud detection
In our parcel network parcels are disappearing (lost) which can cause claims.
These claims are investigated and depending on the outcome the claim is awarded or not.
Costs of awarded claims is around 2 million euro on a There are two ways a claim can arise
annual basis.
The cycle time of a claim is 8 weeks so the direct labour cost
are significant and also our brand name is negatively
influenced .
Parcel missing
The long cycle of handling a claim is caused by insufficient
tooling, incomplete data connections and a lot of Content missing
manual labour.
In which way POSTNL can effectively and efficient prevent claims
with real time data analysis?
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