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104 Knowledge ICT System for Ministry of The aim of this project is to develop a system that promotes citizen-oriented No RFP ready 0.020 0.020 Lack of finance leading to
and the Infrastructure managing the Administrative services from the public administration across a three channel service delays. A project management
digital relations with Reform and system (telephone, physical presence, KEP, internet), providing a single and unit will supervise the project’s
integrated management of citizen’s transactions with public services,
economy the citizens Electronic independently of the mode of access used. The action involves the creation planning and implementation
(CRMS) Governance and operation of an Integrated Management System for relations with under the close supervision of
(MAREG)
(ήδη σε ΕΣΠΑ) citizens (design, development, procurement and implementation of the the Ministry.
necessary infrastructure of equipment and software, as well as mechanisms
to ensure optimal, safe and effective communication with citizens and
businesses). The existence of this system will result in the Single Sign On
(SSO) for every citizen. The management system of citizens is a project that
relates to both the creation and operation of modules, and the possibility of
user access to Electronic Governance services from a single Central Portal
for Access. The Ministry of Administrative Reform and Electronic
Governance is responsible for executing the project. Then it shall be the
responsibility of Public Administration Bodies to interconnect with the system
and use it.
105 Knowledge ICT Enhancing Ministry of The purpose of this set of actions is digital training of all Public No RFP ready 0.020 0.020 Lack of finance leading to
and the Infrastructure digital training Administrative Administration executives, which is a direct and important delays. A project management
digital of ALL Public Reform and requirement, but also a key element in supporting the efforts of unit will supervise the project’s
economy Administration Electronic Electronic Governance, Administrative Reform and integration of planning and implementation
executives Governance ICTs in everyday service functions. under the close supervision of
(MAREG)
the Ministry.
106 Knowledge ICT Digital training Ministry of The purpose of this set of actions is digital literacy of citizens which No RFP ready 0.020 0.020 Lack of finance leading to
and the Infrastructure of citizens Administrative is important to the extent that it will help mostly middle-aged people delays. A project management
digital Reform and acquire the potential to use ICTs and access Electronic Governance unit will supervise the project’s
economy Electronic services. planning and implementation
Governance under the close supervision of
(MAREG)
the Ministry.
107 Knowledge ICT Upgrading of Ministry of The purpose of this project is to improve services offered to citizens No RFP ready 0.010 0.010 Lack of finance leading to
and the Infrastructure the Single Administrative through a single access portal. This project shall include measures to delays. A project management
digital Central Portal Reform and upgrade the Single Central Portal for Access to Public Sector unit will supervise the project’s
economy for Access to Electronic Services, in order to promote the completion of 20 core European planning and implementation
Public Sector Governance Commission services (12 for citizens and 8 for businesses). This under the close supervision of
(MAREG)
action is directly related to the development and commissioning of
Services the CRMS system. the Ministry.

108 Knowledge ICT Dissemination Ministry of The main objective of the set of actions is to update the existing No RFP ready 0.001 0.001 Lack of finance leading to
and the Infrastructure actions and Administrative Framework for the Provision of eGovernment services, as well as its delays. A project management
digital compulsory Reform and obligatory application in all actions and e-government projects. This unit will supervise the project’s
economy application of Electronic framework provides an institutional basis for e-government. planning and implementation
the Framework Governance under the close supervision of
(MAREG)
for the the Ministry.
Provision of
eGovernment
services in all
actions and
projects of
public
administration
bodies
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