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Brody BUHLER - Managing Director, Global Accenture

IMPROVED SERVICE

The LEG 2 analytics effort took 3 months to complete using the process below.

SENSING MODELING DECISIONING
THE WHAT SO WHAT NOW WHAT

Used basic Root Correlation analysis Prioritized
Cause analysis for yielded impactful opportunity areas
leg 2 delays conditions/events based on ability to
change

Explored operations Used decision tree Developed Lean Six
systems that could and multi-variant Sigma projects to
provide insights regression models address key areas

Linked 20 disparate Identified top 20 sets Tracked benefits
systems’ data for of condition with Leg realization after
correlation analysis 2 delays changes
implemented
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OPTIMIZED ROUTES

Using analytics based on GPS pings of the handheld devices used by delivery agents you
can VERY accurately predict…
• Where the delivery was made
• Driving distance, speed and line of travel (ie were delivery instructions followed)
• Where they park the vehicle • Idle time

• Time to dismount the vehicle • Rework, detours, inefficient path, etc
• Time and distance to the door

• Time spent at the door making the delivery

…producing a very accurate expected delivery time.

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