Page 113 - PostEurop Business Forum
P. 113
Dragos DINCA - Director of IT & Communication, Posta Romana
Why Postal Organizations Must Make Bold Changes (top goals of DX Initiative)
“Improve our customer
experiences”
Customer
Transformation “Create a competitive
advantage in their
business”
Information
Transformation
“Create new business
Operating Model models”
Transformation
Listen to your customers, before
Customers of today
they listen to your competition! *Demanding & focused
*Aware of the competition
*Constantly on line
*Their needs must be served
right away
*If satisfied will report to
friends; if not – put on
facebook
