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CONTENTS











INTRODUCTION 4




1. IMPACT THROUGH LEADERSHIP, PRAGMATISM AND

AN INCLUSIVE PARTICIPATORY PROCESS 5





2. REGULATION OF MOBILE MONEY SERVICES 9




3. CHALLENGES AND OUTLOOK 12





ANNEX 1: DIRECTIVE #24 RELATING TO THE ISSUANCE OF
ELECTRONIC MONEY AND ELECTRONIC MONEY INSTITUTIONS 14




13


















Acknowledgements



The author would like to express is gratitude to the Banque Centrale du Congo for their
invaluable contribution to this case study. I am particularly grateful to the following
reviewers: Valentin Claude Ramazani of the Banque Centrale du Congo, Mireille Kabamba
Mwika of Airtel, Jonathan Johannesen and Barthé Ntshabali of Millicom/Tigo. Estime
Kasakula of Orange, Chantal Losembe, Sylvie-Marianne Rhugenda and Martin Siebrits
of Vodacom.
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