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Thomas BALDRY - SVP International Mail & International Relations, Deutsche Post DHL













          Customer benefits














                     More                Self service for           Analysis of
               transparency for            consumers                 shipping                 Better ratings on
                customers and          reduces customer             information                 marketplaces
                  consumers                 service re.          provides reliable
                                          inbound calls             promise on
                                                                  delivery times






             Deutsche Post   PostEurop Plenary Assembly  Business Forum  Bucharest  September 29,  2017     38



         Participating postal operators




                  Northern America                         Europe                            Belgium
                                                                                             Croatia
                                                                                             Denmark
                                                                                             France
                                                                                             Greece
                                                                                             United Kingdom
                                                                                             Italy
                                                                                             Latvia
                                                                                             Luxembourg

                                                                                             The Netherlands
                                                                                             Norway
                                                                                             Austria
                                                                                             Portugal
                                                                                             Slovenia
                                                                                             Spain
                                                                                             Sweden
                                                                                             Switzerland
                                                                 … and Asia?                 Hungary
            As of September 2017, additional countries are being added step-by-step

            Deutsche Post   PostEurop Plenary Assembly  Business Forum  Bucharest  September 29,  2017   39
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